Return & Refund Policy
Effective Date: September 8, 2026
At PrimeForge Nutrition, we want you to be satisfied with your purchase. If you have an issue with your order, please contact us through the Contact Us page on our website so our team can review your request and assist you.
1. Returns
We accept return requests for eligible products within 30 days of delivery.
To be eligible for a return:
- The product must be unused and unopened.
- The product must be in its original packaging and condition.
- You must provide your order information so we can verify the purchase.
- The return must be approved by our customer service team before the product is sent back.
For health, safety, and product-quality reasons, opened or used supplement products generally cannot be accepted for return.
2. Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us through our Contact Us page as soon as possible after delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product, packaging, and shipping label where applicable
Once we review the information, we will determine the appropriate resolution, which may include a replacement or refund.
3. Refunds
If your return or refund request is approved, we will process the applicable refund to the original payment method used for the purchase.
Please allow additional time for your bank or payment provider to reflect the refund in your account.
4. Non-Refundable Items
Certain purchases may not be eligible for a refund, including:
- Opened or used supplements
- Products returned without prior approval
- Products damaged after delivery due to improper handling or storage
- Gift cards, where applicable
- Items specifically identified as non-returnable at the time of purchase
5. Order Cancellations
If you need to cancel an order, please contact us through the Contact Us page as soon as possible.
Cancellation requests can only be accommodated when the order has not yet been processed or shipped. Once an order has shipped, it may no longer be possible to cancel it.
6. Return Shipping
If a return is approved because you received an incorrect or damaged item, PrimeForge Nutrition may provide further instructions regarding the return.
For other approved returns, return shipping costs may be the responsibility of the customer unless otherwise determined by our team.
7. Exchanges
If you received an incorrect or damaged product, we may offer a replacement where appropriate. Exchanges are subject to product availability.
8. How to Request a Return or Refund
To request a return, refund, replacement, or order cancellation, please visit the Contact Us page on our website and provide your order details and a description of your request.
Our team will review your request and respond with the next steps.
Please do not send products back without contacting us first, as unauthorized returns may not be accepted.
9. Policy Updates
PrimeForge Nutrition reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with the updated effective date.
Contact Us
For questions regarding returns, refunds, damaged orders, or cancellations, please contact us through our website's Contact Us page. Please include your order number whenever possible so we can assist you efficiently.
PrimeForge Nutrition
Forge Your Prime.