Shipping Policy
Effective Date: September 8, 2026
At PrimeForge Nutrition, we work to process and ship orders as quickly as possible. Please review the following information regarding order processing and delivery.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or holidays. Processing times may be longer during holidays, promotions, or periods of unusually high order volume.
2. Shipping & Delivery
Once your order has been shipped, you will receive shipping information or tracking details when available.
Delivery times depend on the shipping method selected, the destination, and the carrier. Delivery estimates are not guaranteed, as delays may occur due to weather, carrier issues, holidays, or other circumstances outside our control.
3. Tracking Information
When tracking is available, it will be provided to the customer after the order has been shipped.
Please allow some time for tracking information to update after the package enters the carrier's system.
4. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is returned or undeliverable because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if a replacement shipment is requested.
5. Lost, Delayed, or Stolen Packages
Once an order has been shipped, delivery is handled by the selected shipping carrier. PrimeForge Nutrition is not responsible for delays caused by the carrier or for packages reported as delivered but subsequently lost or stolen.
If your tracking information indicates that your package has been delivered but you cannot locate it, please contact the shipping carrier directly and notify us through our Contact Us page.
6. Damaged Packages
If your package arrives visibly damaged, please document the condition of the package and products and contact us through our Contact Us page as soon as possible.
Include your order number and relevant photos so our team can review the situation.
7. Shipping Restrictions
Shipping availability may vary depending on the destination and applicable laws or regulations. We reserve the right to decline or cancel an order where shipment is not permitted or cannot reasonably be completed.
8. Contact Us
For questions about shipping, order status, tracking, or delivery issues, please contact us through the Contact Us page on our website.